Your question: How do I report a stolen Green Dot card?

What happens if I lose my Green Dot card?

Please request a card replacement to report a lost, compromised, or stolen card. Your card will be cancelled and a new one will be issued. Please see your Account Agreement for more information.

How long does it take to get a Green Dot replacement card?

Per lost, stolen, or damaged Card replaced on a non-expedited basis (generally within 7-10 business days). Fee charged each time you request a replacement Card to be delivered to you on an expedited basis (generally within 3 business days).

Does Green Dot refund stolen money?

If you think you have been scammed, please submit a fraud claim to Green Dot immediately. We will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to refund that money to you.

Does Green Dot have 24 hour customer service?

Call us. 5am-9pm PST, 7 days a week.

Can a Green Dot money card be traced?

The caller threatens customers with disconnecting service to their home or business if they fail to make an immediate payment using a MoneyPak card. The caller-ID is falsified, and any payments made will not go to the utility provider and cannot be traced.

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Can I use my Green Dot account without my card?

You can use a Green Dot card without registering, but the account will provide limited functionality prior to registration. … You will need to verify your identity and receive a permanent card in order to reload it or access funds via ATM.

How do I find out my Green Dot card number?

You may obtain your 13-digit Green Dot account number by calling customer service at 1-877-984-7465, or by logging into your online account or logging into your account on the Green Dot app.

How do I text my Green Dot balance?

Need your balance? Text BAL and the last four digits of your card number to 43441 and we’ll text back.

How can I get my money back from a Green Dot card?

If you want to claim a Green Dot refund for any losses, you should call the Green Dot customer service at (866) 795-7597. In case you see an error regarding your Green Dot card, you can also call the number written on the back of your card.

How do I get a live person at Green Dot?

Dial +1 (866) 795-7497 to reach the customer service center. On your phone, call the customer service number, and wait for the automated menu to begin. Listen to the options to see if any of them apply to your issue, and select the one that most closely represents your problem or concern.

How do I cancel a Green Dot card?

To cancel a Send Money Transaction on, go to Transaction History, click Cancel then Confirm. If the transaction has already been claimed, you cannot cancel it and you will not be refunded.

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Why is my Green Dot account blocked?

As such, Green Dot regularly monitors all its accounts for unusual activity that indicates potential tax fraud. When such an indicator is triggered, the account is blocked until a Green Dot fraud specialist makes contact with the account holder to verify the legitimacy of the deposit.