When I have a good experience whilst arranging trips or actually away from home, I like to blog about it. Whilst companies have so much access to readily assist travelling customers, rarely is it used effectively. Today however, I liaised back and forth with Thailand Train Ticket (previously Travel 2000) for my upcoming trip – it was a great and reassuring experience.
I’m off to Bangkok in four days and due to a change around of our itinerary (originally planned to head for Koh Chang) we are now going to Koh Samui. I had already prepared our transfers including a minibus & ferry but was pleased that with a quick email, a refund was promptly actioned by Koh Chang Minibus (part of Siam Resorts Group).
Following this refund, I promptly needed to arrange transport from Bangkok to Koh Samui for our group of six adults.
Having researched on a few other websites including Seat61 (a comprehensive site to say the least) it seemed that taking the train would by far be our best option. As we were travelling as a group, I wanted to ensure that I could arrange seats together on the same train without any inconvenience that might have occurred through splitting the booking or through waiting to book whilst we are in the country.
Following some perusal of ways to book online, I decided to use Thailand Train Ticket however the online booking allows only a maximum of four adults. So proceeded my email to book the return trip including bus and ferry transfers for all six people in the group.
To be honest, I was a little sceptical at first. Usually there is an automated response Maybe it’s followed up a few days later with something irrelevant. At best, an email asking to call their helpline. So as you can tell, I was a little dubious about getting a response.
However, promptly this morning (following my email yesterday evening) I received a response. Friendly, direct and answering the questions that I had. Following several emails back and forth to clarify the times, dates and prices I decided to make the purchase. Nisa, the Reservations Coordinator was my point of contact for the duration of this. One point of contact, responding to all of my queries before processing the booking through a secure site in one transaction for the group. This allowed me to build up some rapport with her rather than being passed between agents.
It couldn’t have been simpler. Once the group booking was made and paid for, she even followed up to query when I would be checking in to my first hotel in Bangkok so as to arrange the delivery of tickets to their reception desk.
Honestly, I couldn’t have been happier with the timely and efficient service that was offered and the process that Nisa followed to process my booking. She even emailed afterwards to amend our seats into the same carriage once these became available. Did I mention that the exchange of around six emails (I had a lot of queries) was completed in roughly one hour?! Fantastic to get such a professional and speedy experience ahead of departure.
If you’re planning a trip to Thailand and need to arrange domestic over-land transport in advance then I have to recommend Thailand Train Ticket.
Update: All tickets were waiting for me upon arrival at the Glow Trinity Silom, Bangkok, and the process was very easy to follow.
Have you used this company before? Experiences? Please share in the comments section below.